Food Handling
As a Deliveroo Rider, it is important that you are aware of some simple measures to ensure the food is handled safely on its journey from the restaurant to the customer.
Your health condition
If you are unwell/unfit for work, you should not be doing deliveries
Avoid contamination
For health and safety reasons, do not carry other items in the thermal bag which could contaminate the food or cause germs to spread.
Personal hygiene
It is especially important to wash/sanitise your hands regularly—in between orders, after using the toilet, sneezing, smoking, or cleaning. Also, remember to keep long hair tied up and regularly wash your rider kit.
Hygiene of equipment
Remember to clean your delivery equipment regularly as you go and remove waste when necessary.
Can’t reach your customer?
Leave it in a safe place, such as hanging them on the door/gate or on a clean elevated surface outside the door (not the ground/floor), and inform customer.
You may refer to our microsite for more details.
