Business Response 01/19/2022 ************ signed the merchant | Clip Artist Films

Business Response
01/19/2022
************ signed the merchant processing agreement on Oct. 28th 2021 and was installed the leased equipment on Nov. 3rd 2021. he processed his credit card payments through Dec. 17th 2021. This office received a stop processing alert for this merchant account on Dec. 30th 2021 at which time a courtesy call was placed to the merchant. At no time has this merchant called in to express his concerns or needs. **** andiness Response
01/19/20have made multiple trips to this merchant location in an effort to get the terminal set up to ************ specifications, but have been unable to complete the costumer transfer as ************ has not provided the log in information needed to access his existing Square account. The lease agreement was explained to ************ on the call with ************* on Dec. 30th 2021. The equipment (Clover Mini) is programmed to Mr. *** business and leased through FDMS. Equipment leases are not cancellable per the agreement and this is boldly printed on the application. We have offered to help ************ add the Clover Apps to his device that would give hime the desired outcome, the same way he had to do with Square but he has not been receptive to assistance. 
  The merchant processing agreement and lease equipment agreement have specific terms that are not negotiable. We would love to help ************ in setting up his terminal or if he would rather close the account, but the lease is non cancelable. iMerchant Direct is local to Mr. *** business and will gladly assist him in setting up in person.Tell us why here...

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