2022-06-16 19:55:06
IT Manager
ManpowerGroup
Валево
Coordination of headquarters IT requirements and local needs in administration office and in production IT. Ensure and follow all IT procedures within our defined standards
Take the project lead in IT topics and act as the driver for the realization
Act as a single point of contact for phone calls, emails or chats from colleagues in the office or production regarding IT issues and queries and resolve 1st level incidents to the end user´s satisfaction quickly and effectively (iPhones/iPads, Laptops, PCs, servers, network, storage, backup/restore, telephone system, printers, label printers, handheld scanners etc.)
Log all calls in the Service Desk Management System (Jira Service Desk) and delegate, if necessary, to the 2nd or 3rd level
Handle repair processing with external service providers
Maintaining a Configuration Management Database (CMDB) and track changes
Take ownership of user issues and follow up the status on behalf of the user and communicate progress in a timely manner
Provide basic in-house trainings in our collaboration tools like Microsoft Teams or Atlassian Confluence + Jira and during hardware handover or replacement
Built and lead of an IT Team with approx. 5 members in the near future
College degree or similar IT education, major in computer science, IT infrastructure or similar experiences in a global IT environment
1+ years of experience working in a global IT environment or helpdesk department
Experience in production IT
Team player& Customer service orientation
Business processes affinity, IT project management
Project management skills to coordinate IT related topics
Experience in supporting desktops, laptops, printers, security equipment, MS Win10 and MS O365 and the usage of a ticketing system
Experience in administration of Windows server is a plus
Ability to support IT corporate requirements outside regular business hours in Valjevo
Experience in managing vendors, negotiating, contracts and procuring IT equipment is a plus
ITIL knowledge would be an advantage
Knowledge of LAN/WAN network infrastructure, phone systems and VMWare is a plus
Knowledge of IoT and Industry 4.0 (Manufacturing Executing Systems; MES is a plus
Good English and communication skills, verbal and written, German language is a plus
Откликнуться: https://manpowergroup.rs/job/6446
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