In a recent report by Grand View Research, it stated that the global chatbot market is expected to reach $1.23 billion by 2025. Gartner’s research points that implementing a chatbot led to a 70% reduction in the call, chat and email inquiries. But it is not advisable to discard the human element and completely switch to chatbots. You can find a detailed comparison of support agents and conversational chatbots in the article: https://lnkd.in/gUSESHG 2.1K viewsedited 15:20
