On Instagram, Great Jones' brand projected a vision of warmth and community. But the employees were in a dark place – while the six of them were working nonstop to fulfill the influx of orders, they felt leadership was strangely lacking.
Black professionals describe the profound psychological toll of code-switching while working from home.
Travis Kalanick said CloudKitchens would transform restaurants forever. Restaurant operators say it's been a mixed bag, at best.
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