#cxdojo_blog
One of the main
CX metrics is the Net Promoter Score (NPS). It helps to identify the willingness of customers to
recommend your product to others
NPS is usually measured with a single question:
On a scale from 0 to 10, how are you likely to recommend company/brand/product X to a friend/colleague/relative
Accordingly, 0 is not at all likely, and 10, extremely likely
Want to learn more about customer satisfaction metrics? - Welcome to our blog!
Click to read
