2021-01-12 16:24:39
We have a further update regarding recent interruptions to our MT5 platform.
What’s happened?
Our MT5 servers have been experiencing difficulties due to increased volumes, hitting an unexpected capacity limit in our service. Please visit our status page for an update on any outages.
Why is it only happening on real trading accounts?
We have witnessed that this problem occurs on real trading accounts only, this is because real trading accounts and demo accounts are on different servers. Rest assured we are working tirelessly to recoup the trading account server as fast as we can.
What is being done to fix this?
We have tried various solutions such as adding additional trade servers, reduced available trading history, and upgrading all our servers. We are continuing to work hard until this problem is resolved and you are able to trade seamlessly.
Will this happen again?
Our team is continuing to work closely with MT5 developers to ensure this issue is fixed for good.
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