*Zensar off campus recruitment drive for BSc, BCS & BCA 2019, | Job Alerts by Rawandale

*Zensar off campus recruitment drive for BSc, BCS & BCA 2019, 2020 & 2021 Batch students organized by PCET-NUTAN Group, Pune.*

Dear Sir / Ma'am,

Greetings from Pimpri Chinchwad Education Trust (PCET)'s PCCOE, PCCOE&R, NMIET & NCER, Pune !!

It gives us pleasure to inform you that the Zensar off-campus recruitment drive for B.Sc/BCA 2019, 2020 & 2021 Batch students is to be scheduled soon. This drive is organized by Central Placement Cell, PCET-NUTAN Group, Pune.

Note: Company HR will shortlist the students out of Total registered students and the test link will be sent by the company to the shortlisted students only. The college will not be responsible for shortlisting the students. No queries about the same will be entertained. If the candidate does not receive the mail till the last date, it will indicate that the company has not shortlisted the candidate. Non-shortlisted candidates should not contact anybody. It will be completely the company's decision to shortlist the students.

Please find the below details :

Only B.Sc, BCS & BCA pass out in the year 2019, 2020, or 2021 candidates would be preferred for this role.

Eligibility Criteria:

1)An applicant must have scored a minimum of 60% throughout (SSC, HSC, and Graduation).

2)We cater to global clients that work in the 24*7 model, associates may be required to work in a shift model.

3)Flexible to work on any skill, technology, domain, job profile as per business requirements.

4)Immediate joiners will be preferred for the role.

5) CTC - ₹ 2.50 LPA.

Job description of Service Desk Analyst:

Zensar Virtual Recruitment Drive for candidates in Digital Foundation Services
Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success through experience design, cloud technology, advanced analytics, and business acceleration.

We are inviting candidates to explore career opportunities with us.

Role: Service Desk Analyst

We are hiring candidates for Service Desk Analyst roles to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you made the right choice to join us.

Please find the Job Description below:

1. Escalation of Major IT Incidents.
2. AD user records currency, network Share access, account provisioning/termination.
3. Provide high-quality customer service on inbound and outbound calls.
4. Provide efficient and effective query resolution by taking ownership for first call resolution.
5. Identify opportunities to provide information regarding other value-added services.
6. Participate in formal and informal team-based training.
7. Adhere to all legislative requirements required for the role.
8. Ensure Service Level compliance for Incidents and Requests.
9. Monitoring of the Service Desk queue, ensuring all tickets are dealt with in a timely and professional manner.
10. Use agreed on IT Operational Processes, and ensure they are consistently applied in order to maintain high quality and efficient IT services are delivered.
11. Maintain and improve on key Service Desk performance indicators.
12. Participation in quality development.
13. Active involvement in team and cultural change within the Service Desk team.
14. Other responsibilities as directed by the Manager or Team Leader, Service.

Work Location:

Work from Zensar or Zensar’s client location as per business requirements.

Must-Have:

1)Ability to manage Service Desk processes and Service Management tooling on the job.
2)Good communication and interpersonal skills.
3)Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.
4)Able to handle 1st Line incident diagnosis and resolution.
5)Ability to work flexibly and adapt to demand.
6)Customer-focused.

All the eligible students are requested to submit the details on the link given below :

Re