2022-08-12 12:47:45
Service Supervisor M&C
Navi Mumbai, Maharashtra, India
Job Description
JOB SUMMARY:
NOV RA Marine & Construction business segment is a segregation of products relevant to Drilling, Marine & Offshore Construction field. Reporting to Director of Service – M&C MENA-ASIA /or Service Manager M&C ASIA, this role will be directly involved in active engagement of coordinating the day to day Marine & Construction Aftermarket business in pan India region, with focus on ONGC and other government entities.
RESPONSIBILITIES/ACCOUNTABILITIES:
Receive / Review customer inquiries & discussions with relevant COE’s on SOW
Manage the team of M&C FSE’s in the region, including training, performance evaluation, competency development, employee relations, and assigning FSE’s for jobs
Coordinating with FSE/Planner/Admin to prepare and submit tickets, service reports, quotations, invoices, schedule work hours/vacations.
Remote technical support and assistance for FSE’s on job
Liaison with local aftermarket team, and as needed with respective COE locations to streamline support to customers
Assist management with administrative duties and other work-related tasks as required.
Engagement with finance to align the day-to-day activities and revenue recognition.
Engagement with other Support segments (HSEQ, Security, HR, Legal, Tax, Compliance and others), as deemed necessary for functioning of assigned jobs.
FACILITY SPECIFIC RESPONSIBLITIES:
This is an office-based job, with customer meeting to be carried out as needed. There may be situations where field based assistance/management is required and shall need to be carried out efficiently.
Employee shall ensure that all NOV policies and procedures are adhered to.
Prerequisites:
Necessary soft skills
Bachelors is a requisite, and preferably cross competency on Mechnical/Hydraulic & Elec/Controls background and/or equivalent technical work experience.
6-10 years in the field of Offshore Drilling / Offshore Marine industry, either with field experience or in support functionality with knowledge of customer base, M&C products (Cranes winches, jacking system) and necessary service/support procedures/processes.
Previous experience in handling a team of technicians will be an advantage.
Preference for candidates with knowledge on Cranes, Winches and Jacking System products
Job Identification 11209
Job Category Service Posting Date 07/01/2022, 02:17 PM
Apply Before 09/30/2022, 02:16 PM
Job Schedule -Full time Job Shift Day
Locations R-950, TTC Industrial Area, Navi Mumbai, Maharashtra, 400701, IN
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