​Remote WordPress Technical Support Full-time/Company: Awesom | IT Remote Jobs - Hidden Gurus

​Remote WordPress Technical Support

Full-time/Company: Awesome Motive

As a WordPress Technical Support Specialist, you’re responsible for guiding people to the fullest use of our products. You will build relationships based on trust which result in happy, passionate, and loyal customers through listening to their needs.

Common responsibilities include (but are not limited to):

- Working the support inbox, making sure our customers receive timely responses.
- Fielding and recording feature requests.
- Providing support to users on the WordPress.org forums for our plugins.
- Testing bug reports locally, and when confirmed pass them to the development team with detailed instructions.
- Pre-release quality assurance testing for updates and new releases.
- Updating and creating tutorials and documentation.
- Writing code snippets to solve one-off problems.
Communicating with the team and supporting your peers using chat, audio, and video.

Requirements

- Excellent English writing and communication skills. We believe communication is critical.
- Patience, grace, and a sense of humor.
- Exceptional troubleshooting abilities (ie include finding CSS and JavaScript conflicts using browser developer tools, determining whether a plugin could be causing a code conflict).
- At least 2 years of experience with WordPress.
- Strong comprehension of HTML and CSS - you can write HTML and apply styling from "scratch".
- Strong leadership with the ability to step up and take charge when needed.
- You can take technical lingo and make it understandable to customers.
- Ability to prioritize workloads in order to balance an assortment of tasks and meet deadlines.
- Personal Computer with Internet Access.
- Availability to participate in audio/video meetings between the hours 9 am - 5 pm ET.

Here’s what we offer:

- Competitive Salary.
- Health, Dental, and Vision Insurance benefits for full-time U.S. employees.
- Health Insurance benefits for all employees in India, Pakistan, Brazil, and Ukraine.
- Work from your home. We’re spread out all over the world – United States, Canada, Ukraine, India, Pakistan, Singapore, and more.
- Unlimited PTO after 90 days of employment. We encourage employees to take the time they need for vacation, to stay healthy, and to spend time with friends and family.
- Paid maternity and paternity leave.
- We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
- We give you the opportunity to solve challenging and meaningful problems that make a difference.
- Custom Branded laptop at your five-year anniversary.

Please clearly include the following in your cover letter:

- Your experience with WordPress.
- If you have previous experience working support or writing documentation, we'd love to hear about it.
- Tell us a bit about yourself and why you should be considered. Details about your experience, qualifications, personality, etc are very helpful.
- Profile links if available (Your website, WordPress.org, GitHub, Twitter, LinkedIn, etc)

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