OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD Job Role: Customer Service / Contact Centre / Call Center Executive Salary: $2,500 to $4,500 Monthly
Responsibilities: Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. Ability to understand customers’ needs and provide appropriate solutions and attention Identify cross-sell opportunities during customer interaction Consistently deliver excellent quality service to our customers to achieve total customer satisfaction Solicit customers’ feedback and identify problem trends for improvement actions
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