Responsibilities: Coordination of customers’ requirements from the portal. Assessing and verification of data and pricing. Broadcasting trucking jobs to the haulier’s community. Assigning trucking jobs to hauliers based on the best fulfilment capability. Achieving high service standards for all trucking jobs from the forwarders, shippers and hauliers. Managing customers and hauliers’ expectations and requirements. Basic reporting on the progress of jobs Dispute resolution between the hauliers and the customers. Reviewing pricing upon job completion for accounts billing. Ensuring that inactive users to be connected back on to Haulio platform. Advising BD on every job costing and ensuring all jobs to be completed with a positive revenue. Secondary roles will be assigned accordingly based on each individual capability.
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