Hello everyone. TX and SX websites are down again, for 12 hour | SX_OS

Hello everyone. TX and SX websites are down again, for 12 hours already.

According to our observations, we can make accurate conclusions about why it happens.

Within last half year we have seen their websites in those states:
1) TX, SX websites and SX license are up.
2) TX, SX websites and SX license are down. Each one shows CloudFlare Error 523.
3) TX, SX websites are up but SX license is down.
4) TX website shows "Database error", SX website is up, SX license is down.

Facts:
* TX and SX websites goes up and down exactly at the same time. This is proof that they are both hosted in the same datacenter and running in the same server.
* "Database error" on TX website appears only after long down time, and while it is visible, SX license does not work too. It is a proof that both TX and SX websites using the same database.
* The state in option 3) is always appears for a short time. It is a proof that SX license server was down because of high number of pending activation requests.
* Both TX and SX websites using CloudFlare DDoS protection service
* CloudFlare servers sometimes can't connect to TX/SX hosted website.
* CloudFlare service will share the real servers IPs with police by their request

Possible reasons which with high chances can't be true:
* Domains arrested. Since CloudFlare do share real IPs with police, if they could take it down, they would do it already. Anyway in this case we should see some message like this "domain has been seized" or to get no DNS records at all, but never a CloudFlare errors (what is happening now). So downtimes that we can see are not caused by this.
* Website DDoS attack. Since they are using CloudFlare DDoS protection system, we can say for sure that servers could handle DDoS attacks. In other cases one of websites TX or SX should go down with Error 523 while other one is up, but that never happened.
* Database DDoS attack. If it happens we should see error from 4) option listed above. Since that error appeared only after each long downtime, it is most likely caused by long boot time of database server, not by any attacks.

After analyzing all of the available information, we believe that their server is simply turned off right now. It may be caused by their hosting provider or just because of hardware/software failure, actually the reason is not important for us.

Most interesting question is who and when will turn it on again? And who was turning it on every previous times? Hosting provider or TX team?

Knowing all those statistics we expect that their servers are down in different reason than DDoS attacks. And since every hosting provider always turning on servers after a maintenance, this could lead to turning on all services automatically. Regular hosting provider maintenance takes 1-4 hours, and doing it not more than once per month. So why TX and SX websites are down sometimes for so long time, 10+ hours and even days?

Here is the only explanation that fits all of this information. Their servers are running on encrypted storage to prevent any leaks by hosting provider or police. After each server reboot encrypted storage won't let automatic services start, someone have to enter encryption password remotely every time. And since those people are not available all the time, they doing it with random delays.

Thats why with high chances it is a proof that there is a people who are working behind and keeping it up. If you are reading this, thank you for what you are doing!

Every time once TX and SX servers going down, there is a lot of fake news appeared in Internet. So don't believe them. No one knows what is really happening behind. All we know that while SX, TX and license servers continuing to recover, there is a hope that we will get SX OS update in a future.

Once SX OS update released you will get notification here @SX_OS almost instantly.

Feel free to join our chats if you need help or you can provide help to others:
English Español 中文
Italiano Русский Português