WATCH: Singapore Airlines CEO offers condolences for passenger | TODAY
WATCH: Singapore Airlines CEO offers condolences for passenger death on SQ321 flight
In a video message shared on Wednesday (May 22), SIA CEO Goh Choon Phong said the airlines "was deeply saddened by the incident" and apologised "for the traumatic experience that everyone onboard SQ321 went through" during the extreme turbulence that occurred during the flight on Tuesday.
