Support Team Software change. No In-app Ticket history Hi eve | Discover Curve

Support Team Software change. No In-app Ticket history

Hi everyone, some good news from the support team today!

Our customer support team have just made the jump to new software which will allow them to reply faster and gives them access to more advanced tooling so they can respond to your issues in more detail too!

In the short term, this means that you’ll no longer be able to see any open tickets and conversations in the Curve app but don’t worry- The support team are still able to see these conversations on their side with the new software and will be in touch soon. You’ll also receive an email with your entire chat history so you’ll still have a record of the messages sent from both you and the support team.

Any questions about this change? Feel free to let us know.