How Chewy Is Winning The Tug Of War For Pet DollarsChewy CEO Sumit Singh began his discussion of the
online retailer’s first quarter results by saying the company has been engaged in a tug-of-war between strong consumer demand for pet goods, and an operating environment
filled with challenges like inflation, shortages, and supply chain costs.
But the more critical tug-of-war Chewy needs to win is the
fight to hold on to its customers, and to fight off the competitors who want to steal them.
Chewy shares surged by
more than 25%, following its earning call.
Singh and other Chewy execs, in the quarterly earnings calls, tend to
outline their growth strategies in greater detail than many public company leaders. That may be because Wall Street, since Chewy’s first days as a public company, has often reacted skeptically to Chewy’s claim that it was building a lasting growth engine.
