Customer care representative. City Eye Hospital- Nyeri Main P | Job vacancies by C - Suite

Customer care representative. City Eye Hospital- Nyeri

Main Purpose of the Role
The incumbent shall be responsible for receiving patients at the reception, bill patients for services required, manage appointments and respond to queries as appropriate.
Knowledge and Experience Required
• Diploma or higher in any business-related field or social sciences.
• Certificate in Front Office/Customer Care Management/ Client Relations/ Public Relations shall be an added advantage.
• 2 years’ experience in a similar role.
• Must be computer literate
• Previous working experience with Hospital information Management and ERP systems shall be an added advantage.
Key Skills and Competencies Required
• Attention to detail.
• Excellent Interpersonal communication and Customer Care Skills.
• Strong communication skills and the ability to converse in the local dialect
• Ability to work well under pressure and thrive in a fast-paced medical environment.
• Willing to contribute to areas beyond formal job description
• Willingness to work a variety of hours as the business demands, including occasionally late nights.
• Able to and willing to work in Nyeri and/or any other place that they may be deployed within Kenya.
• Ability to work effectively both independently and as part of a team.
• Demonstrated ability to uphold and align oneself with the core values of city eye hospital.
How To Apply
Interested and qualified candidates to make their applications through careers@cityeyehospital.or.ke with the subject being “Customer Care Representative- Nyeri” – CEH/HR/REC/014/2022’’. These should reach us on or before 24th June 2022.
The application must include;
1. An up-to-date CV, not more than 4 pages long, with the current and expected remuneration indicated in the CV.
2. A one-page document in PDF format explaining how their personality aligns to the core values of City Eye Hospital.
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We are committed to grant you a great applicant’s experience, and we do not discriminate against gender, religion, marital status or any other diversities. All applications shall be accorded due consideration but due to the high volume of the same that we receive, we shall only be able to contact the shortlisted candidates. Applicants who fail to adhere to the application criteria indicated and do not meet the qualifications highlighted shall automatically be disqualified