LinkedIn Learning

2022-03-01 13:28:47 Customer Service: Handling Abusive Customers

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2022-03-01 13:28:46 Full description

What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away? In this course, join customer service expert David Brownlee—the author of Rock Star Customer Service—as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts. Upon wrapping up this course, you'll have the knowledge you need to formulate a plan of action and navigate difficult customer service interactions with poise and professionalism. Open / Comment

2022-03-01 13:28:46 Customer Service: Handling Abusive Customers

2018-04-11 • 36m • Beginner + Intermediate
David Brownlee

Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.

Topics: De-escalation
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2022-03-01 13:27:19 Strategic Planning Foundations

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2021-10-04 15:39:56 5G Technology Strategy: Next-Generation Mobile Networking

2020-03-23 • 40m • Beginner
Ryan Spence

Explore 5G, the fifth generation of wireless technology for digital cellular networks. Instructor Ryan Spence offers a quick review of wireless networks, explaining the origins and the development path that led to the arrival of 5G. Learn about the requirements for 5G adoption, the role of the government in 5G availability, and market leaders in 5G capability. Plus, discover some of the advances enabled by 5G technology that can inform business strategy as 5G becomes available.

Topics: 5G, Mobile Networking
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2021-10-04 15:39:51 Full description

The business landscape is shifting towards smarter, more digitally connected solutions. In their 2019 book, Reinventing the Product, Eric Schaeffer and David Sovie detail why businesses with more traditional products and workflows should embrace new technologies such as the Internet of Things (IoT), as well as how leaders can create real digital transformation within an organization. This audiobook summary outlines the key points from Reinventing the Product, providing steps you can take to pivot your business towards digital and AI solutions. Learn how to design products as services that keep your customers engaged, incorporate AI into your ecosystem, adapt your current business model for the web, and more.Note: This audiobook summary was produced by Blinkist. We are pleased to host this content in our library.

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