2021-08-19 19:06:19
Dear All,
Hope you are doing good and keeping safe !!
We have demands for Non-Engineering 2021 batch – Request your kind support to forward below link to respective colleges / candidates for registration.
Please write back if any clarification you may require.
About DXC
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy the Enterprise Technology Stack to deliver new levels of performance, competitiveness, and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at www.dxc.com.
Job Title/ Designation
Senior Assistant Service Delivery Coordinator
Job Level
Job Level 2
Reports To (Designation)
Business Manager
Job Location & Shift
Bangalore, Chennai, Noida, Gurgaon, Hyderabad. Morning/ Night shift
Service Line/ BU
ITO
Link to Apply
https://a.hirepro.in/zPqdur0X
Roles and Responsibilities
Candidate plays a role of an ongoing interface between client and DXC.
Assist in gathering the required information, to handle customer software, technical quires, troubleshooting and problem solving of end user issues.
Manage customer expectations regarding estimated response times for issue resolution, meet SLAs like response and resolution times
by partnering with L2, and L3 teams within the organization.
Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
Own customer technical issues from initial report to resolution, communicating the customers regularly regarding issue status.
Monitoring the given tasks as needed.
Ensures compliance with internal processes and standards for IT Support.
Job Specifications
An Ability to work with cross functional teams across all domains
Good written and spoken English
Flexible to work - 24x7 Support (night/morning shifts)
Work Experience: 0-1yrs
Work location: Bangalore/Chennai/Noida/Gurgaon/Hyderabad
Educational Qualification
Bachelor’s Degree (B.Sc. IT, Computer Science, BCA, BSc Mathematics, Physics, Chemistry) – 2021 Batch only
60% aggregate in academics (10th, 12th & Graduation)
Salary: 2.6 LPA(FIXED) + Night Shift Allowance
Industry: IT- Services
Functional Area: IT Software Services & Maintenance
Employment Type: Full Time, Permanent
What we do
We deliver the IT services our customers need to modernize operations and drive innovation across their entire IT estate.
We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
How we work
Every day, we earn our customers’ trust by delivering transformative technologies to ensure the success, safety and well-being of businesses and people worldwide.
We provide world-class IT services at scale from our Global Innovation and Delivery Centers in North America, South America, Europe, Asia and Australia. Our globally connected centers enable us to solve complex technology challenges and transform our customers’ businesses through our dedicated delivery workforce of more than 110,000 people. With globally distributed teams and rich engineering skills, DXC offers competitive solutions to address customers’ cost, regulatory, language and business continuity requirements.
We leverage the power of partnerships through our curated DXC ecosystem of technology leaders. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across the Enterprise Technology Stack.
Follow us
DXC.com | Twitter / Facebook / LinkedIn
Thanks and Regards
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