2023-05-11 09:46:54
Contact Centre Officer (Perm)
Budget: UP to $2,800/mth + additional shift allowance (depending on shift) + PB (based on performance)
Location: Braddell & Macpherson
Working hours: 5 days’ work week, 1 hour lunch. There are 4 shifts (rotating):
• 8am-5pm
• 9am-6pm
• 11:30am-8:30pm
• 1:45pm-10:45pm
Jobscope:
• Handle and resolve all customer queries received via phone or email effectively and promptly
• Where first call resolution is not possible, follow up closely with internal parties for required resolution before reverting to the customer.
• Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely
• Achieve individual and team goals
• Proactively escalate query trends or potential issues to team lead/manager
• Perform other assigned duties and/or project work
Requirements:
• Preferably someone with 2-3 years of relevant contact center experience
• Proficiency in local languages/dialects will be an advantage
• Strong communication skills
• Passion for problem-solving with the ability to identify root causes and pursue effective solutions
Interested applicants, please contact Valerie via:
1. WhatsApp Valerie @ Wa.me/6590883727
2. Telegram: @helloitsval
3. More Jobs -> @SGJOBFAIR
Shortlisted candidates will be contacted only Valerie Chua Xin Tian | R21102836
RecruitFirst Pte Ltd | EA. 13C6342
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