2021-05-10 07:45:19
Technical Support Intern
Job Requirements:
· Research and identify solutions to software issues.
· Ask customers targeted questions to quickly understand the root of the problem.
· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
· Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
· Provide prompt and accurate feedback to customers.
· Refer to internal databases or external resources to provide accurate tech solutions.
· Follow up with clients to collect requirements and conduct demo.
· Prepare accurate and timely reports.
· Document technical knowledge in the form of notes and manuals
· Conduct product training to new customers, include remote/face to face training and initial device setups if needed.
· Provide technical support on enquiries via phone / email / live chat tools.
· Quality checking / Testing on new software version, working with the development team to ensure the software quality and solving issues.
Job Description:
· Good communications skills and customer service mindset, Fluent in English and Mandarin.
· Self-motivated & independent, fast learner, and good team player.
· Attentive, detailed person, possess good initiatives and pro-active.
· Strong IT and Software troubleshooting skills, familiar with Windows/App/Website/Software.
· Able to work in a fast-paced environment.
· Ability to diagnose and troubleshoot basic technical issues.
· Diploma or Degree in Computer science, Information system or related field
Contact Details:
hr@aptiveight.com
#internship
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