2022-05-19 13:00:11
Switch the interlocutor from emotion to facts.Suppose you have written an article and your client doesn't like it. He is nervous, because the publication deadline is running out, and instead of pointing out the mistakes, he shouts, swears and calls you a mediocrity. What should you do in this situation? First of all, calm down, check if your body is not tense, check your breathing. Then you need to switch from emotions to facts. Ask him what he did not like, how much time you have to correct the mistake, what sources you need to use to make the material as authentic and useful to the reader as possible. Of course, you may not go into the problem and say that the customer is picky, and that your article is perfect. However, it is better to hear all reasonable criticism, and then draw conclusions.
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