Amazon Sellers Important Info - ASGTG

2022-08-18 16:36:19 Hello all


Approximately 48 hours after ASGTG called out Pakistani sellers, reports surfaced that Amazon suspended 13k accounts. There are questions if those reports are accurate. Regardless, SP was aggressive in suspending DS accounts and is making it nearly impossible to get reinstated; The suits were generally pretty grumpy this week; Not New but rare email highrisk-childsafety@amazon.com

Amazon reversed course dietary supplements on N-acetyl-L-cysteine. "Hello, You might have received a notice from us about the ASINs that are listed at the link below, which were removed from our store as a result of a restriction on products that contain N-acetyl-L-cysteine. We've since updated our policy to remove these restrictions. You can now list products that contain this ingredient as long as the listings fully comply with all applicable Amazon policies for the sale of dietary supplements."

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"We would also like to remind you of the Amazon Drop Shipping Policy, our Seller Code of Conduct, and the policies within. Drop shipping, or allowing a third-party to fulfill orders to customers on your behalf, is not acceptable unless it is clear to the customer that you are the seller of record."

"While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. The decision to close your account is a final one, and we aren't able to consider further requests to reinstate it or issue anymore refunds. I'm sorry for any disappointment and appreciate your understanding.:

"This is XXXXX from the Leadership team. I understand that you want to reinstate the XXXXX . We have been informed that the Appeals system is working as expected. Your appeals have not been accepted, and you have exhausted their maximum number of submissions. We made an extra request on our end. The resolution is that the listing will not be reinstated final resolution.

Invitation to Complimentary Amazon Account Management Pilot. By invite only, but the suits are toying with offering free account manager to larger size sellers (25m+).

"This product has been identified as a Zicam Cold remedy subject to an FDA release. Amazon policy prohibits the listing or sale on Amazon.com of products subject to an FDA announcement. For more information, please see the following Food and Drug Administration"

An AH rep told an ASGTG seller that they needed a Letter of Authorization from a brand and suggested that the seller "find it on the internet." When the seller asked the Amazon employee how that makes sense, he said, "yeah, good point."

AH dashboard keeps improving with more helpful details about the violation and intuitive next steps on how to rectify it. Significant changes are coming to the Account health rating. (HT AH)

Good Shabbos -- Ed Rosenberg – ASGTG – The Voice of the SANE Seller Open / Comment

2022-08-17 23:41:08 https://www.linkedin.com/posts/edrosenberg1_does-anyone-get-this-amazoncom-sellers-activity-6965769432367259648-vbl4?utm_source=linkedin_share&utm_medium=member_desktop_web Open / Comment

2022-08-15 19:46:49 https://www.linkedin.com/posts/edrosenberg1_amazon-suspends-thousands-of-pakistani-sellers-activity-6964982298853179394-Af6v?utm_source=linkedin_share&utm_medium=member_desktop_web Open / Comment

2022-08-12 06:30:45 https://www.linkedin.com/posts/edrosenberg1_please-be-extra-vigilant-amazon-sellers-as-activity-6963698141598531584-UxqR?utm_source=linkedin_share&utm_medium=member_desktop_web Open / Comment

2022-08-11 22:18:05 https://www.linkedin.com/posts/edrosenberg1_workwithusamazon-activity-6963574122937262080-2kBU?utm_source=linkedin_share&utm_medium=member_desktop_web Open / Comment

2022-08-11 17:05:35 Hello all

SP seemed sluggish and out of it this week; There continues to be a flurry of "just launched" stores on high-ranking branded items of accounts that are not shipping. Most are in Pakistan; More horrible blackmail against our sellers; The 9th annual event is official and will be Jan 11 with a similar pre-event the night before.

Amazon employee claims to be on three teams: "My name is XXXXX and I am on the Amazon Selling Partner Experience (SPX) team. My team is called the Voice of the Selling Partner (VoSP). We aim to help identify selling partner pain points and identify gaps in our compliance processes... Thank you for your time. The Amazon Compliance Team "

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"We observed that your account has higher-than-normal Fulfillment by Amazon (FBA) reimbursement claims and violates Missing from inbound driven by documents from an un-verifiable supplier so we are looking into this issue."

"Once the entire network is clear of inventory, including non-sellable units, and we receive an acceptable Letter of Compliance, we can reinstate."

"We empathize with you and understand your situation at the moment.....It was a sheer pleasure assisting you today."

"To maintain a safe and trustworthy shopping experience, certain products cannot be listed or sold on Amazon or may be subject to additional requirements because of supply chain authenticity risks."

"There is a critical issue on your account. Because of Account Health Support, your account is still active but we need to speak to you about next steps to improve your performance and help you avoid disruption to your ability to sell. "

"My name is XXXX, and I'm a member of the Amazon.com Executive Selling Partner Relations Team, and will serve as your point of contact as we work through resolution of your case. Jeff Bezos received your email and requested that I research this issue and respond on his behalf. I understand that you are working to reinstate ASIN XXXXX that was removed due to verification of GS1 Ownership. The ASIN has not been reinstated." Even though it was already reinstated.

"Please note that despite the urgency, the concerned team has advised that they are facing some technical difficulties on their reinstatement system and some requests could be delayed because of it."

Good Shabbos -- Ed Rosenberg – ASGTG – The Voice of the SANE Seller Open / Comment

2022-08-04 17:28:22 Hello all

SP was in a much better mood this week reinstating many ASIN, RO’s and escalations. Special Thanks to the suits; This week there was a NCX bug. CX Health rate is poor even though the product in question is under 1% in its NCX rating; Sellers continue to receive false warning that they paid someone to leave false reviews.

From a concerned ASGTG member “Always make sure your buying account and seller account do not use the same email address. Even if you are not using your buying account. triple check to make sure it has a different email address”

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Drunk Amazon Employee sent this message for a towel warmer: “This product has been identified as Klip Dagga or Lions Ear...These products have been identified has N95 masks that are not approved for sale on Amazon as we are only offering confirmed, If your product is not a N95 or similar respirato ….. This product has been identified as Salvia Divinorum, a DEA drug of concern.”

The buy shipping team does not make it easy to get reinstated once blocked. They asked for certificates showing employees are hazmat trained. They follow up with more info, more certification.

“Please ensure that you take the actions we discussed today within 24 hours:
• Investigate the Root Causes of your received Product Authenticity complaints.
• Prepare to provide a verbal Plan of Action to the Account Health team over the phone on.

There are some law firms that are being impersonated and people are sending out bogus RO complaints especially in the health & beauty line. Always check if the domain name of the email is the real law firm.

Strange response “I have reviewed your message regarding getting approval for the Grocery Category. In order to continue looking into this please respond to this case with the following information:
- Screenshot of going through the Grocery application process
- ASIN you are trying to get approval for (if applicable)
- Timestamp of most recent application attempt.”

“I appreciate you taking the time to contact us regarding the issue with the complaint submit status. My name is XXXXX, I am sorry to hear about this situation; rest assured that I will gladly look into this matter. The issue is cause because your trademark in your profile stay in pending status. To submits any complaint, your trademark need to be in registered status. I already request to the internal team to update the status in your profile. I am currently working with our internal team to reach a resolution of your case. “

“If you do not send the requested information within 20 days, your account may be deactivated permanently across all the marketplaces in the region of your enforcement and funds in your account may be held for up to 90 days or longer depending upon the marketplace.”

Good Shabbos -- Ed Rosenberg – ASGTG – The Voice of the SANE Seller Open / Comment

2022-08-02 20:28:55 https://www.linkedin.com/posts/edrosenberg1_alert-amazoncom-sellers-ncx-bug-cx-activity-6960283582498054144-HUZ6?utm_source=linkedin_share&utm_medium=member_desktop_web Open / Comment

2022-07-28 21:01:15 Hello all

Amazon is rejecting BR applications based on poor account health or "abusive conduct". I think the “abusive conduct” verbiage is overstating the issue & it can be something as small as an associated account in another marketplace suspended for an invalid credit card; There have been dozens of reports of brand and ASIN hijacking this past week.

Household and health and beauty category keep launching new sellers with crazy names & prices drop shipping or something that is not right . The suits have been slow correcting.

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Some sellers in .UK have complained about sudden ID verification and suspended with an aged account; Some new sellers have complained about identity verification video not calling at the scheduled time.

There is an interesting backstory on why SP gated SKINCEUTICALS in the comments of this post. Unsure it's accurate, but this came from the upper suits. Some sellers were gated from SKINCEUTICALS without any emails, so SP shut this down.

Hello XXXXX, This is XXXXX, with Amazon Account Health Support. Thank you for speaking with me regarding your Selling Account. As discussed, I understand you needed assistance with input information on why the seller called or blurb. I am glad I was able to help you regarding appeal status.”

“The images you provided, are not real-world images of the product and/or packaging, or we cannot see the branding clearly (ex. images are computer generated, marketing quality, or digitally altered). Additionally, we believe these products to be generic because other Brand strings have provided the same product and or packaging images. The branding or other identifying mark that appears on the product or its packaging must be distinguishable from similar products that do not belong to that brand.”

Amazon finally fixed the “Handmade issue” on all templates (HT Amazon).

SP told a seller, "We are unable to remove the policy violation record for this ASIN from your Account Health page." but then, 5 minutes later changed their minds and said, "We removed listing restrictions and the Account Health policy violation record for the following content."

Upcoming aged inventory surcharge assessment emails are being sent in Chinese.

Good Shabbos -- Ed Rosenberg – ASGTG – The Voice of the SANE Seller Open / Comment

2022-07-26 16:32:39 If you get Telegram Premium it makes it much harder to be impersinated Open / Comment