Amazon Sellers Important Info - ASGTG

2022-03-25 14:48:40 https://www.linkedin.com/posts/edrosenberg1_alert-amazon-sellers-some-positive-activity-6913089216977453056-k3aY?utm_source=linkedin_share&utm_medium=member_desktop_web Open / Comment

2022-03-24 17:16:17 Hello all
"We will reduce discoverability on the products listed in search results and promotional channels until we identify and remove reviews and reverse any unfair." This can be related to upvote review services and other rank manipulation; All the Canadian incorrect compliance document requests were removed from the dashboard; ED Rosenberg, JFK & Elvis. 46 days to ASGTG22 ; SP is doing virtual identity interviews for funds release.

Interesting restricted product suspension "Automotive CAT, DPF or EGR delete kit, or an aftermarket defeat device which violates Title II of the Clean Air Act..

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“Why was my appeal denied? NOTR case, MSS not used, Track shows returned back to sender, last action GSA is valid and correct, Seller's , ODR will not affect by this action, Hence APLD, GSA. “

SP is signing off as "Handmade Integrity Team" for some strange reason; Many sellers received this “This product has been identified as a radio frequency (RF) device product that does not have an FCC ID entry in the fccradiofrequencyemissioncompliance attribute." This was incorrect and SP fixed it hours after our alert. (HT Amazon)

Brands are being aggressive with IP complaints of sellers adding a small PL item with main brand product as a bundle. There seems to be no 100% “right way” of doing this to avoid IP complaints (regardless if you use your PL brand or the real brand name, some are filing)

“Please be informed that The ASIN XXXXXX has been suppressed due to Non Infringement. Update your listing by removing any infringing content. After updating your listing.”

“After a review of your account details, we have determined it necessary to close your account with Amazon. We are not able to share details regarding our investigative methods leading up to this determination..”

“We find that you have repeatedly violated Amazon terms and conditions or policies. As these violations might obstruct Amazon services from being provided, by this notice we have deactivated your seller account.”

“Hello, We have reviewed your reported notices of infringement and determined that your submissions are often inaccurate or invalid. Submitting false, misleading, or consistently inaccurate notices of infringement violates our policies. For assistance with submitting valid infringement notices, we recommend speaking to an attorney specializing in intellectual property rights for guidance.”

Good Shabbos -- Ed Rosenberg – ASGTG – The Voice of the SANE Seller Open / Comment

2022-03-24 15:04:48 Open / Comment

2022-03-21 17:59:13 https://www.linkedin.com/posts/edrosenberg1_alert-amazoncom-sp-signing-off-as-handmade-activity-6911687468266188800-YrzU?utm_source=linkedin_share&utm_medium=member_desktop_web Open / Comment

2022-03-16 17:14:22 Hello all

Many received the following and can be reinstated with appeal. “We will continue to reduce discoverability on the products listed in search results and promotional channels until we identify and remove reviews and reverse any unfair advantage accrued to the products driven by such reviews, to the extent feasible. During this period, customers will still be able to find and purchase your products.” I think SP is using the term unfair “reviews” loosely and may really be related to giveaways or other rank manipulation even without reviews.

In a surprise passive aggressive pre-Purim move, AmznSellerhelp unfollowed ASGTG twitter handle with no explanation.

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“Thank you for the information you have provided. We are currently investigating this matter further. Once we complete our investigation, we will contact you with the outcome of your review. We appreciate your patience in the interim.”

Sellers are receiving erroneous compliance document requests from amazon. This is happening mainly in .CA for some reason.

Not new but more common. "We have deleted all the product feeds that were added through your Amazon selling account. Why did this happen? We arrived at this decision because your account is currently deactivated due to policy violations. This is a cautious step to ensure that our customers do not view potentially incorrect information on Amazon.”

SP was pretty busy this week suspending accounts for IP, duplicate Listing policy, related accounts, restricted items & more. They were very nice early in the week but then turn cold the last few days not reinstating anything easily.

If a brand or listing gets suspended because of “high levels of reviews abuse” and it’s untrue, then this may be the explanation.

SeSu is implementing Schedule Call functionality for Seller Support to schedule a call in advance. There are some quirks so far.

ASGTG#8 is 55 days away with a exciting Yankees-ASGTG-Amazon Sellers pre event the night before. Regardless if you attend, please see the new site with past amazing memories.

Happy Purim -- Ed Rosenberg – ASGTG – The Voice of the SANE Seller Open / Comment

2022-03-11 19:48:16 https://www.linkedin.com/posts/edrosenberg1_breaking-orange-amazoncom-sellers-activity-6908090901802143746-W27i

anyone have any input on this? Open / Comment

2022-03-10 23:30:59 https://www.linkedin.com/posts/edrosenberg1_this-appears-new-and-great-amazon-sellers-activity-6907782506637320192-WTM6 Open / Comment

2022-03-10 19:13:45 Hello all

SP had a warm & fuzy heart this week reinstating many accounts including some false + related suspensions that were connected to accounts from HELL; Many sellers had emails that “investigations” are open with the subject "High-Value Listing" that had zero or very minor issues with the items. Probably nothing to worry about and the subject line is overkill; Opening new accounts seem to be getting harder & harder.

From a concerned ASGTG member “Amazon recently started cracking down on the no longer than 25’ on any side rule. They started flagging every shipment this week.”

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New Language “(Quantities have to match 90% of the sales volume for the ASIN between the invoice date and the min EDD of the order causing the complaint).” And useful “If you wish to escalate a case to Abuse Escalations, please send an email directly to abuse-escalations@amazon.com including a case overview and justification.”

These almost all seem inaccurate. “We removed the product listing on which you had an active seller offer because we detected high levels of reviews abuse activity that violates our customer reviews policies. Due to the level of abuse we detected on the listing, it has been permanently removed.”

“I understand your concern regarding your Brand XXXXX. I am deeply saddened by the inconvenience you have faced due to your brand abuse. Amazon Brand Registry Support. “

“We understand that you would like to connect with our Leadership Team for assistance. In order to take your request forward, we would like to have the below details for the Leadership team to connect with you.”

“We have chosen you for our Detail Page enhancement pilot. We are testing a new feature that helps us identify critical detail page attributes for different product types. Based on those, we have selected listings on your account which are incomplete. We would like you to consider our suggestions and make necessary updates. We are working to improve our models and rules to identify Detail Page issues with high accuracy.”

To reinstate a buyer account, JeffB is still the best option. “After further consideration, we have decided to reinstate your Amazon.com account. We would appreciate your input about anything we can do to help prevent such issues in the future. We want your experience shopping at our store to be a rewarding one. If you have any order or account related concerns, please contact our Customer Service team at the link below:”

FBA is super serious about enforcement for various types of shipping violations.

Good Shabbos -- Ed Rosenberg – ASGTG – The Voice of the SANE Seller Open / Comment

2022-03-08 01:54:03 https://www.linkedin.com/posts/edrosenberg1_alert-amazon-sellers-inbound-shipment-activity-6906733389819559936-oe_Y Open / Comment

2022-03-01 20:13:52 https://www.linkedin.com/posts/edrosenberg1_alert-amazon-renewed-suspended-for-charging-activity-6904470701194252288-7zzh Open / Comment