Amazon Sellers Important Info - ASGTG

2022-05-05 16:38:57 Hello all

“You have provided an invoice that has not been fulfilled by the supplier. Work with your supplier to obtain an invoice that has been fulfilled; This is new and showed up on SC: Amazon Patent Evaluation Express; ASGTG22 is here this wednesday. This will be the largest with a full house and 8 awesome speakers; SC was displaying a lot in Chinese this week.

“We received a report that your listing for the product at the bottom of this message arrived in a different condition than described on the detail page. We have not deactivated your listing at this time, but repeat violations of listing products in the wrong condition may lead to listing deactivation.”

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“We observed that your account has higher-than-normal Fulfillment by Amazon (FBA) reimbursement claims and violates Inbound Policy driven by falsified documents so we are looking into this issue. We may ask you participate in an investigation to provide input into the reimbursement claims process.”

“After reviewing your account and the information you provided, the Executive Team decided that your selling account will remain deactivated.:

Many sellers received a notification “"Important update to your ASIN's expiry attributes" but amazon is not giving specific ASINS” so seems like a errant email.

“We removed listing restrictions and the Account Health policy violation record for the following content”

SP was sending out emails that made no sense this week. One seller said “I got this email that I never sold this item I didn’t have on any account health violation, and I just got approved to sell JBL”

Amazon restricted buyers to 4 music items per week and then removed the restrictions claiming it was a bug so unsure what the deal was with that.

There were a few of these this week with zero explanation “As a part of the appeal process, a detailed investigation was conducted based on the information available in our internal systems, and information and documents provided by you. After carefully reviewing the information and documents, we have concluded that the brand/user has engaged in abusive conduct as per our policy.”

Good Shabbos -- Ed Rosenberg – ASGTG – The Voice of the SANE Seller Open / Comment

2022-05-02 14:26:28 https://www.linkedin.com/posts/edrosenberg1_new-amazon-sellers-patent-evaluation-activity-6926854384089747456-yu2O?utm_source=linkedin_share&utm_medium=member_desktop_web Open / Comment

2022-04-28 16:47:02 Hello all

Some sellers are reporting a high level of inbound FBA shipment violations for unreadable barcodes despite not doing anything different; Some sellers on the west coast are having issues sending in oversized items to CA warehouses; ASGTG#8 is May 11 + Pre Event May 10th & I hope you join; New storage type: Extra-large.

“Thank you for providing us with information on your efforts to stay compliant with Amazon selling policies. We removed listing restrictions and the Account Health policy violation record for the following content. “

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“We are contacting you to inform you that we have identified some of your ASINs as plumbing products that are not registered with the state of California Energy Commission (CEC). The sales of plumbing products in California are regulated by the CEC. As per the CEC, your plumbing products must be registered in the CEC’s database to be sold in California.”

“Proof of product authenticity (e.g., invoice). It must clearly prove that your products do not violate the Amazon listing policy. For example, if you received a warning for a not-as-described product, then please provide an invoice proving that your product matches the description on the product detail page. “

“We have held you responsible for this claim as you have had an increase in claims where we have covered the cost of the claimed items without requiring a return. Please contact the buyer to organize a return.”

The 5% surcharge on FBA sees start today but this is just the fulfillment fee which is a very small % of overall “fees” so its likely much less substantial then how it appears.

“If you believe the complaints about your items are unjustified or received in error, explain how you identified this issue and we will investigate your concern (for example, a complaint created by a competing Amazon seller).:”

When they request a video call. “If we do not receive a re-activation request through the form above within 7 days of. this notification, your Amazon selling account will be deactivated.”

A batch of sellers received “FCC Radio Frequency Emission Compliance” seemingly erroneously. It appears the items remain active, so I am unsure what the deal is here. Also, many accounts received restricted product notifications for items long deleted. It stays on dashboard but does not seem to affect your score.

Good Shabbos -- Ed Rosenberg – ASGTG – The Voice of the SANE Seller Open / Comment

2022-04-26 23:23:32 https://www.linkedin.com/posts/edrosenberg1_workwithusamazon-activity-6924815053103767553-aFo5?utm_source=linkedin_share&utm_medium=member_desktop_web Open / Comment

2022-04-26 21:25:45 https://www.linkedin.com/posts/edrosenberg1_alert-amazon-sellers-not-100-sure-activity-6924782577077649408-8TJ6?utm_source=linkedin_share&utm_medium=member_desktop_web Open / Comment

2022-04-21 17:21:03 Hello all
SP reinstated a batch of ASINS that were blocked since Dec / 2021 but still did not fix the “your account does not qualify” issue with the blocked brands & categories.

“-- The root cause(s) of: Unsellable substitution AND Empty Boxes.
-- The actions you have taken to resolve the root cause.
-- The steps you have taken to prevent going forward... “

“Thank you again for engaging the Executive Seller Relations team with your issue.”

“This product has been identified as an eyelash or eyebrow dye or tint. These products are unapproved by the FDA and prohibited from sale or listing on Amazon.”

FBA small n light increased the minimum to 10$ .

AmznTwitter has been giving surprisingly detailed responses via PM

Reimbursements for FBA inbound continues to be very difficult.

ASGTG #8 is may 11 which is 18 days away.

Happy Passover -- Ed Rosenberg – ASGTG – The Voice of the SANE Seller Open / Comment

2022-04-20 02:14:19 https://www.linkedin.com/posts/edrosenberg1_breakingamazon-sellers-the-asin-restrictions-activity-6922320685146988544-PLZI?utm_source=linkedin_share&utm_medium=member_desktop_web Open / Comment

2022-04-19 03:53:20 https://www.linkedin.com/posts/edrosenberg1_this-is-welcome-news-to-some-amazon-sellers-activity-6921973007678672896-vzUT?utm_source=linkedin_share&utm_medium=member_desktop_web Open / Comment

2022-04-15 08:12:46 https://www.linkedin.com/posts/edrosenberg1_upgraded-to-red-amazoncom-sellers-many-activity-6920599639754690560-ppM9?utm_source=linkedin_share&utm_medium=member_desktop_web Open / Comment

2022-04-14 17:00:14 Hello all
FBA US sellers will be hit with a 5% surcharge on FBA fees because of fuel prices and inflation ; SP was very slow responding this week but when they did, most were positive results; A few diff sellers seemed to be victim of a BH attack where fake buyers somehow hijack all your inventory and the orders stay in pending for weeks. They normally get canceled but prevent you from selling. No easy solution.

“This is M from Amazon’s Account Health Support team. I am responding to your question regarding your Axxount".

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This is an outstanding form that a very helpful seller has put together that the SUITS will read. Please make sure to fill out form with requested reforms.

“Your letter of compliance should include:

• The ASIN, UPC/EAN, and name of the product in question
• A statement of why you believe the product is not subject to the recall
• Manufacturer logo and letterhead.
• Manufacturer Quality Teams signature”

Amazon also has a “Voice of Seller "My name is XXXXXXXX, and I lead the Voice of Seller team at Amazon. I’m reaching out as I understand you’ve previously contacted us regarding buyer abuse. As a result of your feedback, we are currently building a new product that will provide Sellers like you with additional protection".

“ My name is XXXXX, and I’m a member of the Amazon.com Executive Selling Partner Relations Team, and will serve as your point of contact as we work through resolution of your case. Jeff Bezos received your email and requested that our team respond on his behalf”. This keep happening but then the rest of the email is just a generic template telling you to appeal.

We will have 8 speakers this year at ASGTG and all are outstanding. 26 more days. Looking forward as always. All information is here.

"Effective April 11, 2022, Amazon will make “Signature Confirmation” recommendation for orders with a high risk of being reported as “not received” or “lost”. You can purchase “Signature Confirmation” at the time of “Buy Shipping” for these orders. This service can help you reduce the number of refunds and claims for lost orders. Signature confirmation can reduce reported lost orders by an estimated 35%.".

ASGTG Programming will be a bit slower the next two weeks due to Passover.

Happy Passover -- Ed Rosenberg – ASGTG – The Voice of the SANE Seller Open / Comment