Amazon Sellers Important Info - ASGTG

2022-02-24 18:43:46 Hello all

AH seemed to have revamped its “Next steps” process giving surprisingly specific measures needed to take in a POA for a listing or account. A trickle of accounts suspended for reselling have actually been reinstated which is unusual. Amazon continues to suspend DS accounts for any kind of violation, some just from seller fulfilled. They are not easily reinstated. There continues to be endless false+ related accounts to the point where its sadly comical.

“Your account does not qualify” means they are not accepting approvals for certain brands and ASINs that in the past would have been easily ungated. There seems to be no rhyme or reason for this.

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“Though the expired issue has been resolved, please note that we are unable to alter the metrics on your account. The information that you provided will be considered during future reviews of your account.”

“Our executive team received your email and requested that our team respond on his behalf.
I have requested that our Customer Service Team expedite the review of your buying account, so that you can resume operating your selling account. That team will contact you directly.”

ASGTG event on May 11 is in full planning with most speakers announced. As always, its super exciting to see everyone and & I expect this year to be the largest turnout.

For Suspected IP complaints it seems that if you close the listings, they automatically remove them from your dashboard. There is no letdown of suspensions at all so please always resolve IP issues as allowing them to linger eventually leads to suspension.

Amazon sues ‘fake review brokers’ who attempt to profit from generating misleading and fraudulent reviews (aboutamazon.eu).

“There has been an update to the list of administrators for your Vendor Central account (XXXXXX). One of the administrators has been removed.”

Amazon is giving a sponsored discount on FBM orders that ship UPS. The discount is between 10-20%.

Good Shabbos -- Ed Rosenberg – ASGTG – The Voice of the SANE Seller Open / Comment

2022-02-23 22:16:54 https://www.linkedin.com/posts/edrosenberg1_workwithusamazon-activity-6900420203185090560-XkjD Open / Comment

2022-02-21 18:38:16 https://www.linkedin.com/posts/edrosenberg1_alert-amazon-sellers-incorrect-rank-abuse-activity-6901549108742762496-P2n5 Open / Comment

2022-02-18 15:46:48 https://www.linkedin.com/posts/edrosenberg1_workwithusamazon-activity-6900420203185090560-XkjD Open / Comment

2022-02-17 17:52:50 Hello all

SP is slowly starting to use video calls for more than just new seller verifications. ;There is a new Twitter handle just for seller issues. They seem pretty nice and are asking everyone to DM but they have something wrong with their settings that many cannot DM. SP seemed to have given up on some false positive related accounts & then on Wed shocked us and decided to open some very hard ones. (HT Amazon)

This is happening a lot recently. “We have taken this measure because your current sales volumes are not supported by an established sales history. As a result, we are reviewing your Amazon.com seller account for evidence of order delivery.”

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“This product has been identified as dietary supplement that makes prohibited disease claims about pathogens such as bacteria, fungus, viruses, yeast, protozoa, or microbes. Dietary supplements that make disease claims are prohibited from sale and listing on Amazon. For additional guidance, please see:. “

Unsure how many selles affected . “We are contacting you because you are selling or have sold Honeywell products. As part of our ongoing efforts to provide the best possible customer experience, approval is required to continue selling these products. “

“We're sorry to know that your product of ASIN Xxxxxxx gets damaged during transit to buyer and you would like us to update with additional packaging to keep products secure. We realize that this situation is difficult, but let’s try and find a solution..”

AH keeps changing their signature & lately going with this “The Amazon Account Health Support Team.”

There is a new Shipping Queue performance dashboard. ; Some sellers in . CA had all inventory restrictions lifted.

“I understand you contacted about a prep assessment request for ASIN Xxxx Please note that for a prep assessment to be possible, we need 3 confirmed order returns due to damage prior to delivery. Order ID xxxx provided doesn't show a received return as can be confirmed by following the link below: Given the information provided, we are unable to proceed with your request at this time. Please feel free to submit a new case if you have 3 orders which do show the requirements previously mentioned. “

A lot of spam with the title “Recent changes to your Amazon account” so please do not panic as they can easily be identified as spam by basic due diligence.

Good Shabbos -- Ed Rosenberg – ASGTG – The Voice of the SANE Seller Open / Comment

2022-02-15 01:48:58 https://www.linkedin.com/posts/edrosenberg1_i-think-this-is-cool-my-guess-is-now-is-activity-6899122249966985217-SFJi Open / Comment

2022-02-11 22:37:04 I think the Suits are going to be busy watching the Super Bowl on Sunday so let's give this one more good push please everyone.

https://twitter.com/AmazonASGTG/status/1487611781149302784


There is no way this can be justified and no way Amazon.com really wants to do this to innocent businesses. Open / Comment

2022-02-10 18:39:52 Hello all

Many buyer accounts were suspended for various types of reselling and almost none were reinstated yet; The Suits sent out very detailed response to escalations this week and seemed to be in a decent mood especially in releasing held inventory & reinstating ASINs; Many Sellers had issues editing their own detail pages including images, even if they had BR.

We started a separate ASGTG events site for past, present and future memories. I also wrote an “ASGTG” for dummies article previewing the May 11 (8th) event, just in case your internet did not work the last 5 years and do not know what it’s about.

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FBA limited Aerosol & Hazmat capacity at the same time as they increased regular FBA last week. They also are approving most regular FBA inventory increases if you actually still need it. “Inventory storage limits help us to meet the fulfilment needs of our sellers and facilitate the availability of high-demand products to Amazon customers. If your inventory limitation covers less than 13 weeks of your sales, your inventory storage limit may be increased.”

“We took these actions because you have provided compliance documentation to Amazon that appears to be forged or manipulated” This can happen especially if an overseas supplier gives you manipulated safety docs which does happen.

This was sent out to many sellers seemingly incorrectly & the items did not lose discoverability. “We have detected suspicious customer review activity on one or more of the products that you sell in our store. Due to this activity, we are reducing the discoverability of the affected products in search results and promotional channels in order to protect our customers from inauthentic reviews that might influence their purchase decisions. "

Brand "Mielle" has been very bz & aggressive this week filing many Rights owners' complaints against Sellers.

“We have identified prohibited terms on your Amazon.com. storefront page. cannot use copyrighted Amazon- related terms, similar, or related terms in their display name.” They do not want anything “Amazon” related as your display name.

“This product has been identified as making a concussion-protection or brain-protection claim. The Federal Trade Commission has stated that making such claims without a reasonable basis is deceptive and that competent and reliable scientific evidence is generally needed to substantiate these claims.”

"Your account does not qualify" continues to show for random sellers that for whatever reason does not allow one to sell particular brands or ASINS that you previously were easily able to. It seems totally random with no performance based reason easily identifiable.

Good Shabbos -- Ed Rosenberg – ASGTG – The Voice of the SANE Seller Open / Comment

2022-02-07 02:39:53 https://www.linkedin.com/posts/edrosenberg1_alert-amazon-sellers-wild-weekend-here-activity-6896233866622033920-hx9o Open / Comment

2022-02-04 18:14:23 https://www.linkedin.com/posts/edrosenberg1_alert-amazon-is-sending-different-versions-activity-6895383982197084160-qPfF Open / Comment